Summary of Complaints received by the Ombudsperson’s Office resolved through mediation or reconciliation

  Summary of Complaints received by the Ombudsperson’s Office resolved through mediation or reconciliation to date

2019

Case-2019-03

Complaint: The complainant alleged that he had not received any information from the Specialist Chambers and the Specialist Prosecutor’s Office as to the progress of his case and asked the Ombudsperson to keep him informed about same. The complainant submitted that he had provided a statement to the institution as a former kidnap victim.

Resolution: The Ombudsperson referred the correspondence to the Specialist Prosecutor’s Office noting that Article 25 of the Law provides that he has the exclusive competence and jurisdiction to keep the complainant informed as to the progress of his case. The matter was resolved to the satisfaction of the complainant.

2018

Case-2018-03

Complaint: The complainant alleged that the Specialist Prosecutor’s Office failed to engage with him and to respond to several correspondence sent by him.

Resolution: The Ombudsperson contacted the body concerned, which contacted the complainant. The complainant subsequently informed the Ombudsperson that he was satisfied with the outcome.